Complaints

We value your feedback

Whether it's a compliment or a complaint, it tells us where we could do better, and where we are doing a good job. 

If you have asked us for a service recently (such as reporting repair or anti-social behaviour) that hasn’t turned out the way you expected it to, then this is what we’ll do. 

We’ll try to put it right

We'll always try to put it right, and customers have told us that most times this is all they ask. We record this as ‘feedback’ and review all feedback monthly so we can see where the problems are with our processes and systems, and fix them so that we are more likely to get things right first time.  

Complaints

If we weren’t able to put it right, or if our customers prefer that we treat their feedback formally, this is where we'll use our formal complaint process to ensure we handle complaints consistently, and treat customers fairly.

A complaint is defined as an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual resident or group of residents.

We report how we have learned from complaints and feedback on our website here

To log an informal complaint, please use the form below. For details on how to log a formal complaint, and for details on our complaints procedure. Please visit https://www.archeshousing.org.uk/about/contact-us/feedback-and-complaints/


 
Log a Complaint

Please Enter Details

File upload

Attach file Attach file

Drop files here